Privacy Policy

+233 Eats ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our food delivery platform, including our website and mobile application (collectively, the "Service").

1. Information We Collect

1.1 Personal Information

When you create an account or use our Service, we may collect:

• Name and contact information (email address, phone number)
• Delivery addresses (home, work, or other locations)
• Payment information (credit/debit card details, mobile money information)
• Date of birth (for age verification)
• Profile picture (optional)
• Dietary preferences and allergies

1.2 Order and Transaction Information

• Order history and preferences
• Restaurant ratings and reviews
• Transaction details and payment history
• Delivery instructions and special requests

1.3 Location Information

• GPS coordinates for delivery purposes
• Address information for order fulfillment
• Location data to show nearby restaurants

1.4 Technical Information

• Device information (type, operating system, browser)
• IP address and connection information
• App usage data and analytics
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Process and deliver your food orders
• Facilitate communication between you, restaurants, and delivery partners
• Process payments and prevent fraud
• Provide customer support and resolve issues
• Send order confirmations, updates, and delivery notifications
• Personalize your experience and recommend restaurants
• Improve our services and develop new features
• Comply with legal requirements and protect our rights
• Send promotional offers and marketing communications (with your consent)

3. Information Sharing and Disclosure

We may share your information with:

3.1 Service Providers

• Partner restaurants to fulfill your orders
• Delivery partners to complete deliveries
• Payment processors for transaction processing
• Technology service providers for app functionality

3.2 Legal Requirements

We may disclose your information when required by law, court order, or to:

• Comply with legal processes
• Protect the rights and safety of +233 Eats, users, or others
• Investigate fraud or security issues
• Enforce our Terms of Service

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data during transmission
• Secure payment processing systems
• Regular security audits and assessments
• Access controls and authentication measures
• Employee training on data protection

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

You have the following rights regarding your personal information:

5.1 Access and Correction

• Access your personal information through your account settings
• Update or correct inaccurate information
• Request a copy of your data

5.2 Data Deletion

• Request deletion of your account and associated data
• Note: Some information may be retained for legal or business purposes

5.3 Marketing Communications

• Opt-out of promotional emails and SMS messages
• Manage notification preferences in your account settings

5.4 Location Services

• Disable location services through your device settings
• Note: This may limit some app functionality

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze usage patterns and improve our services
• Provide personalized content and recommendations
• Ensure proper functioning of our platform

You can manage cookie preferences through your browser settings, but some features may not function properly if cookies are disabled.

7. Children's Privacy

Our Service is not intended for children under 18 years of age in Ghana. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Ghana. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

9. Data Retention

We retain your information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and prevent fraud

When you delete your account, we will delete or anonymize your information within a reasonable timeframe, except where retention is required by law.

10. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to these third-party services. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our platform and updating the "Last Updated" date. Your continued use of our Service after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We are committed to resolving any privacy concerns you may have and will respond to your inquiries within a reasonable timeframe.

13. Governing Law

This Privacy Policy is governed by the laws of the Republic of Ghana. Any disputes arising from this Privacy Policy will be resolved in accordance with Ghanaian law and jurisdiction.